I totally get the stress, It’s clear that for 2 months they have not replied back to you…and that really suxxs
It maybe that person is no longer at the company or been furloughed again. Thats why sometimes a call to them is the best option imo or popping in but as they closed right no one cant just pop in? even though they still open behind closed doors.
As your x1 has been delayed beyond the original agreement you can cancel the order under the terms it’s the law and maybe it might just be best to call motability explain your issues and the stress it is causing you and they will call the dealer on your behalf.
When you go to collect the car you sign nothing really all you do is you give them the pin mb sent you (only once you looked at and are happy with the car) that signs the agreement for the actual lease (what ever maker or dealer) They just the broker and act on the behalf of mb..
Some try to get the pin from you without you looking over the car but they should not… Not all are 100% trustworthy, some are but i trust no one, when it comes to contracts and no payment should be made towards the ap when ordering. Maybe the day before you collect as alot want BT now over a certain amount and most no longer take cash.
Extras that’s different i guess but i don’t order extra’s ever so cannot comment on that on my 4th car on the scheme now and not once have i paid anything upfront. But i have heard bmw and mercedes asking before they will order. I’d tell them ok then i won’t order then and i’d get something else or call mb tell them…
All the stuff is done and signed when you order the car I take it you do have a copy of the order, best thing is call and speak to mb asap.
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