I had my car serviced a few weeks ago before current lockdown but they did not want me going and waiting like I normally do so they collected and returned the car to and from the KIA dealership. I don’t mind waiting because I can’t have a courtesy car because of my cars adaptions but on this occasion I thought it the best thing to do.
I had an e-mail from my local KIA dealer last week saying there still open for servicing and repairs but my guess is they won’t want you to sit and wait and chances are because of sanitising the cars you won’t get a courtesy car.
Just some of my thoughts but of course BMW may take a different route for servicing.