If he cannot process your application how has he taken the advance payment, which is not due until the day you collect the car.. Guess that’s ford for you.. I dunno how the dvla update those records from the test centre, did she still get a form saying she’d passed if so i would guess that info needs to go to dvla and then they’ll update it or someone at the test centre will add it to the system. all i guess she can do is contact dvla and ask.