When I lived in England, generally I’ve had very good customer service from dealerships, especially Toyota and Nissan in Devon. Now I’m in Scotland, I’m absolutely shocked as to what they clearly think is acceptable. Total apathy, a couldn’t care less attitude, once you make the mistake of mentioning motability, well, that’s it. Suddenly the shutters come down, they say they are not trained to tell you anything about the car. I usually say I already know about the APs but still they don’t want to tell you anything and then………surprise surprise, the motability person never calls you! I think in Scotland, customer service in dealerships is non existent. I’ve had some shocking experiences and it’s always the customer that has to keep chasing.