I don’t know about Tesco (I’ve never used their Delivery Service) but I have to give Waitrose a shout today.
Everything I had ordered was delivered this morning (not even any substitutions for the first time in weeks) – except for half the milk. I rang their Customer Services department and explained that it was missing and, having checked the delivery lorry, they realised the missing milk had not even been dispatched from the Store.
Now, I was just expecting an apology and a refund – plus, maybe a ‘£5 off next shop’ code as compensation. But, instead, they instructed the delivery driver to return to the Store asap, where he picked up the ‘missing’ milk and then drove back and delivered it along with an apology.
I didn’t even have to play the ‘Disabled and self-isolating’ Card.
Not quite as good as three years ago, though, when they missed a bag of our Christmas Shopping delivery, went back, picked up the bag, brought it over and then also gave us SIX bottles of wine as an apology.
Shame I don’t like wine. DH was happy, though!