Wife did her application for disabled bus pass on phone/online with council, doing what they said, nothing came through, old card expired, she called the council to be told it has to be done in person, at one branch 18 miles away. She was not a happy bunny. To top it off, they gave her a temp extension and several drivers refused to accept it, so she had to pay…
In life, it's not who you know that's important, it's how your wife found out.