May I ask a few more questions .
When your hire car was returned / collected. Did you walk around it with the Europcar person and then sign a document. Were you then provided with or emailed a document called ‘collection status’ that showed images of the hire car with your signature on.
Where were the images taken of the car when it was collected. Were they taken on your driveway or outside your house in the road. Were you present at the time the images were taken or was the first you knew about it when the PDF arrived in your email box?
There is a process Europcar should follow that protects you, the hirer. If they don’t follow that process you could find yourself with a large bill. Hence the above questions.
