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Thank you all for your comments, I do not know how any of the experience this morning was reality, I mean I really cannot stress how bizarre and infuriating it was in equal measure. Stern words were shared with the dealership put it that way.
To answer some questions, the sales person we were originally dealing with left the Volvo dealer.. so that hasn’t helped. But our new sales guy was in touch weeks ago with some updates, albeit a lot of them through our own chasing. But nevertheless we still got to the point of a confirmed car collection – how does that even happen??
Also, I forgot entirely about the Motability PIN and confirmation email which should have been through – which never arrived, which in hindsight would have been telling something wasn’t quite right. But, the handover was due to take place in the dealerships schedule up untit 20 minutes before the time.
A general update of the fruitless “hunt” in the compound revealed that the car was not there – shock. And to add insult to injury, the car has NOT even been built. It’s not even scheduled for build for another 4 weeks. How this has happened, again, I do not understand.
You realise as a Motability customer how little leverage you have when things go wrong, they ultimately don’t care. But, we will cancel unless they can find a stock car we will be able to adopt which they’ve said they’re looking into. All in all, I cannot stress how deflating this experience has been.
Hi all,
I’ve been quietly observing these posts over the last few weeks, wondering if the same plight would affect me and my XC40. I thought it seemed too good to be true that our order seemed to be going to plan. And all was going swimmingly well, that is until this morning when I was scheduled to collect my car.
We had the day and time confirmed by the dealer, which was literally this morning. Plans had been changed, my old car had been cleaned, run low of fuel, and ready to go. Then 25 minutes before the scheduled collection time, a call comes from the dealer to say there is an issue with the dvla taxing system – and they cannot tax the car. The problem might take an hour or two, they said, possibly a day to resolve and instead of waiting at the dealership we should wait at home for an update.
Anyway, I thought we’re all ready and dressed to go, let’s just head down and see the car (which is all part of the excitement), even if we can’t drive it away there and then..
We get to the dealership at the collection time agreed, and there are lots of XC40’s out the front. None of them our spec. That’s weird, I thought, it should be sat ready and waiting to go if it’s just a tax issue. I say can we have a look at the car as that’s what we came over for and we could kill some time locally until it was ready… and then suddenly he searched the system and he can’t find the registration for it. In fact, he can’t confirm the car is even on site. He can’t remember if he’s even seen it. He doesn’t know where it is or how this is happened.
I am not making any of this up, I still cannot quite believe that this has taken place. The dealer said they would search the compound for the car, but I have zero hope that they will “find” it. I am frankly speechless that we could get to the point of a confirmed date and time collection for a car that hasn’t even been seen. I just felt the need to share this experience with you all. Suffice to say this is beyond shocking.
