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My daughter test drove a Volvo last week and I went along to sign and see if I could get in it ok.
We said we wanted a C40 in white and this is where it got strange.
He said we had to pick 2 colours,so we picked Black as well as the White we wanted.
He then explained that Motability had a number of these cars “ring fenced*.
He took all our paperwork and copied it and then said to call him next week and he would see what was available.
So we came away having not ordered a car and not knowing what is going on.
Strange right?
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Nope, that’s Volvo in 2024 I’m afraid. Who knows what’s going on? They switched to an agency model and basically the dealers don’t have much say and don’t really know what’s going on. The dealers themselves are not allowed to pull in stock cars (not that there are really any anymore, very few) to use for Motability orders. They have to ask head office permission for everything. Everything seems to be dictated by Volvo UK to them… when they actually feel like communicating that is!
A number of us on here & other forums have placed XC40 orders and we’ve all found exactly the same problem, getting the complete truth about our car orders is all but impossible it seems. ?
btw – the dealer wasn’t Waylands was it?
Nope, that’s Volvo in 2024 I’m afraid. Who knows what’s going on? They switched to an agency model and basically the dealers don’t have much say and don’t really know what’s going on. The dealers themselves are not allowed to pull in stock cars (not that there are really any anymore, very few) to use for Motability orders. They have to ask head office permission for everything. Everything seems to be dictated by Volvo UK to them… when they actually feel like communicating that is! A number of us on here & other forums have placed XC40 orders and we’ve all found exactly the same problem, getting the complete truth about our car orders is all but impossible it seems. ? btw – the dealer wasn’t Waylands was it?
Not Waylands, Stoneacre.
Serenity, I can’t add anything to the Volvo topic, but I have to comment on your user name. One of my granddaughters is named True Serenity. It has a lovely warmth and calm about it in my opinion. I applaud your choice.
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