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We picked up a Cupra Born in April 2024, after many issues with infotainment system not working properly, and the dash warping next to the base of the windscreen, we were told we could reject the car and do an early termination, we did this rather than mechanical termination, then ordered another Born which we picked up in March 2025, we are now having ongoing issues with the dash warping again, it was like it when we collected it, and it was replaced and it warped again, also the drivers seat material has an issue where it hasn’t been fitted properly and is coming loose, plus there is a strange buzzing noise, usually when turning left, not even on full lock, that they can’t solve.
We have contacted motability, who said if we did another early termination we wouldn’t be eligible for another car as this would be the second one, but the website states three, has anyone else faced similar problems please.
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“It was like it when we collected it”
Why put your PIN in the machine then?
Why not refuse to take it?
Why go for the exact same model after your experience with the first one?
Sorry for sounding hard faced.
I think you should ask to speak to a case manager at Motability and claim that it’s not your fault that two different Cupra Borns have not been of merchantable quality and would be rejected under the Consumer Rights Act 2015 if you were a private buyer.
If that gets you nowhere then you either have to:
a) tackle Cupra Customer Services for some kind of resolution
b) put up with it, or
c) get your dealer to do the best repair job they can.
Good luck and let us know how you get on.
2024 - BMW i4 Grand Coupe eDrive 35 Sport
2020 - Volvo XC40 T4 Inscription
2017 - Audi Q3 TFSi Sport S-TronicIt’s wrong of them to tell you you can’t have another termination for a faulty car, especialy one that ‘s a safety hazzard. Typically you are allowed three termination and can charge a termination up to £250, which shouldn’t apply in your case.
If the safety issues have been fixed, but keep comming back, as you say – I would phone again (hopefully another person answers) and put weight on the drivers seat that eeps coming loose, in that its dangerous should it come loose whils’t driving and heave forbid involved in an accident. You could apply equal weight to the buzzing noise whilst turning and your worry something might happen.
The dash waping is cosmetic and, s long as it doesn’t hinder your view of the road, I’d apply less weight to it, but still worth mentioning.
If they don’t budge put a complaint in and go from there.
You don’t sound hard faced at all we have asked ourselves this many times. The first cars issue was the infotainment screen and seeming that was changed on newer models we thought that would be ok and that we would collect car and everything be fine that was our first mistake. Second mistake was signing everything in the showroom before going out to the car and yes we should have refused to take it there and then we never even thought about doing that. Will escalate things to a case manager first thing tomorrow as on the chat they just said it would go against us doing another early termination as that would be two in the last 12 months, will keep the post updated
Same:Mazda CX-60 purchased end of July 2023. In August 2023 we went to Germany, where the whole infortament system stopped working… then the screen was flickering, then this… then that… In April 2024 I took Skoda Enyaq instead. Ended up with an unsuitable (take it or leave it) replacement for just over 6 weeks. Raised and official complaint with Motability, as they failed left and right. They agreed on early termination and fully reimburse me, including the extras I paid directly to Skoda. But just before I had to collect the new one in April 2025 they retracted their decision (blaming each other) to fully reimburse, but only repay what I paid them – £1,599, where the new skoda enyaq 85x SportLine cost above £2,500. So I cancelled my new order and keep driving the car which Motability confirmed in writing it is on mechanical grounds and waiting for the ombudsman to make a decision.
I have checked my online account with them and I still can place an order for a new one.
I presume your termination must be on mechanical grounds.
N.B. have you requested from Motability to send RAC specialist to assess your vehicle and produce a report? In my case they couldn’t refuse as the issues were obvious.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)I think it’s about time you moved on from the Cupra Born, it’s not been reliable and I certainly wouldn’t have ordered a second time after having a bad first experience. I suggest you choose a more reliable brand like Volvo/BMW.
I think it’s about time you moved on from the Cupra Born, it’s not been reliable and I certainly wouldn’t have ordered a second time after having a bad first experience. I suggest you choose a more reliable brand like Volvo/BMW.
Are Volvo reliable nowadays? I had CX-90 diesel from new in 2010. A number of times I have been to the garage during its first three years…
Sent from a mobile device.
Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)Update: we raised a complaint with Motability, and spoke to someone about this on Friday, and have spoken to someone just now, and they are able to reject the car as there was a fault with it within the first 30 days, Cupra were trying to say the second dash part had warped because of the warm weather, which the Motability person said was not right, and we said it wasn’t even warm in March when we collected the car.
She said that they will now send a formal email to Cupra saying they are rejecting the car, and if for any reason they refuse, it can be escalated.
Update: we raised a complaint with Motability, and spoke to someone about this on Friday, and have spoken to someone just now, and they are able to reject the car as there was a fault with it within the first 30 days, Cupra were trying to say the second dash part had warped because of the warm weather, which the Motability person said was not right, and we said it wasn’t even warm in March when we collected the car. She said that they will now send a formal email to Cupra saying they are rejecting the car, and if for any reason they refuse, it can be escalated.
There you go – well done!
Hi,
I have spoken to Motability about a second early termination , the first was because the car was , ‘eventually’, too low for me to enter and exit without help-they agreed an early termination immediately.
This time it was a similar situation, ie due to a significant change in my disability , and the need now for a different vehicle, an early termination was also agreed immediately, and stands for 2 months, to enable me to find and test suitable vehicles.
Three cheers for Motability and the understanding decision makers.
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