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Went to charge my car last night and got the message in the Ohme app to say my charger was offline. Power cycled it as Ohme say but still the same. Tried to contact Ohme but their helpline closes at 4pm and doesn’t open on a weekend.
Is this really acceptable? I’m now having to use public chargers until it gets fixed.
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Do you have the Pro or EPod?
Can you change charging from schedule to plug and play – on the Pro, you can select “max charge” to charge instantly.
Cars API has changed
Thanks mate but as soon as I plug the car into it the display goes blank and the only way I can get it to come back is to power cycle it again.
Somebody at ohme is obviously monitoring the messages because they’ve sent me a message to say the charger is back online. However they’ve failed to understand that it goes off completely once I plug one of the cars in.
Just had a quick look and there is no Ohme outages reported in the last 24 hours, whether anyone on here is haveing issues with API @Phaedra
Unfortunately I’m not an authorised Ohme installer, so can’t use the installers app to access your charger sorry.
I agree, it’s not acceptable, as its never a one off issue with them, which can frequently happen, hence never having interest installing Ohme. I’m more commercial side anyway.
Maybe turn the power off till tomorrow and hope it comes back online🤞
This is the 3rd time this has happened now. Usually it’s worked after power recycling but not this time.
Hasn’t helped that most of the public chargers around here weren’t working either. Finally found one but it cost 88p per kwh. Total rip off.
It’s a pain, but you could try logging out of Ohme app, switch power off to the Ohme box and restart everything including your phone.
I’ve done all of that Jojoe, even deleted the app and reinstalled it.
I think the fact there is no help after 5pm or weekends is a disgrace.
Motability weren’t much help either. If it persists, then I’ll go for early termination on the basis of it not being fit for purpose.
Tried both cars with the same result.
Motability’s suggestion was to get a new charger privately at my own expense.
Tried both cars with the same result. Motability’s suggestion was to get a new charger privately at my own expense.
just give Ohme a chance on Monday morning, am pretty sure the chargers are guaranteed for a couple if years.
Dont go with a call to Mobility, you get some good advisors and some bad ones.
Only ohme can do anything about the chargepoint.
If not, you can get a local electrician to have a look at the charger, it may be an easy fix. There are a options.
Tried both cars with the same result. Motability’s suggestion was to get a new charger privately at my own expense.
Thats what you call worry free motoring is it🤔
Perhaps you should have replied, if thats what worry free motoring is, you can come and collect the car!
An email to the CEO will sort it!
What tariff are yo on?
I’m on the Scottish Power Green EV.
I did warn Motability that if it keeps happening, then I will hand back the car and get something more suitable to my needs. If they don’t sort it quickly, it’s going to cost me a fortune using public chargers.
@Kezo
Mine (e-Pod) was working OK as of Wednesday night/Thursday morning, on Octopus IOG.I have had the charger play silly buggers a couple of times over the last 21 months or so but an on/off of its supply sorted it.
The intergration to Skoda/VW’s servers via the API is a different matter and down to them changing access. I went through about 3 months of having to start the charge manually (not authorising the Ohme App connection until 11:30pm) but eventually a clean install of the Ohme and Skoda Apps and re-registering the car sorted it.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!
I’m on the Scottish Power Green EV. I did warn Motability that if it keeps happening, then I will hand back the car and get something more suitable to my needs. If they don’t sort it quickly, it’s going to cost me a fortune using public chargers.
So approx 5hrs overnigt rather than an intelligent tariff from Octopus or OVO, who have recently stopped supporting Ohme chargers.
Hypothetically, all you would need to do is swop out the Ohme charger with a decent reliable cheap charger c. £200-£350, that allows you to acess a base 2 rate tariffs like the one you are currently on with SP. The other way is to fit an interlocked CEE socket (commando) in place of the Ohme unit. This would be by far the cheapest option and would be basically what Tesla users often however, if your main grid earthing is PME/TN-C-S.., there would be a little bit more work involved and if you wanted app controll, thats easy done with a contactor. I’m not advising you to do any of this, it’s merely to point out options, so pointless going to deep.
What, I amd advicising you to do is, to fire an email across to CEO Andrew Miller explaining the problem that keeps reoccuring on the charger still in warranty and the cost of charging at public chargers isn’t financially viable for you, explain you have been in contact with Motability customer services and tried to explain the fault, yet all they could advice was for me to go out and buy another charger to replace the Ohme charger, thats still under warranty. Be factual, be nice how it is worded and I bet you, will hear back by email/phone within a few hours telling you, they have started the ball rolling and an engineer visit booked, far quicker than, if you had done your self. The good thing about doing it this way, you will allways have a point of contact, should it happen again!
Thanks @kezo I will do that. I don’t see why I should be forking out myself for a new charger as surely the charger cost was factored in with what we’re paying out to Motability with having 2 EV’s on the scheme.
Thanks @kezo I will do that. I don’t see why I should be forking out myself for a new charger as surely the charger cost was factored in with what we’re paying out to Motability with having 2 EV’s on the scheme.
No problem mate! Do you have the email?
Thanks @kezo
Quick update. Ohme have now said that the unit is definitely broken and requires a visit from the company that initially installed it. I did have to keep calling Ohme yesterday to get it to this point.
Now waiting on a call.
Now waiting on a call.
Today?
@kezo I’ve tried calling them but it’s just an automated message. They were useless during the ordering and installation process so I’m not expecting much.
If you don’t get a response by the end of day, I would seriously consider putting it into the hands of Motability to sort, as discussed yesterday. Otherwise you going to be trying to phone Ohme again and waste another day..
By broken, does Ohme mean, it requires an engineer visit to confirm this or the engineer to try and fix and if not request a warranty exchange and come back another day to fit it, which leaves you longer without a charger!
@kezo I’ve just had to call the installer again. This time my wife went through to new installations and guess what, somebody actually picked the phone up. All they said is they are coming out on Friday, which means we will have been without a charger for a week. They wouldn’t even say what they’re going to do. It’s just not good enough.
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