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It seems my post has disappeared anyway Motability has and is breaching the Equality act on first due to my disability letting me order my car at my home with the dealer coming to me which motability allowed and was accepted that when the car is delivered it would have its adaptions fitted and then be delivered to me they call this an off site handover. Motability now say i ca not have this now so now even though the car has been accepted i do not know if i am getting a car or not which has caused me great alarm and distress even though Motability say that WAV and Scooters can have offsite hand overs is this a two tier system.
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I hazard a guess if you say anything negative about Motability and the scheme on this forum, it’s not allowed and is censored.
I hazard a guess if you say anything negative about Motability and the scheme on this forum, it’s not allowed and is censored.
Thank you for your support of the impartiality of the forum.
Oh dear, why not just delete it then wmc instead of parading around saying it..
Wow. Thank you AJN.
I wanted to give people involved the chance to read and understand the reason so I do not upset anyone. Seems that is not the case.Hi WM Many thanks i am very unwell with the treatment from Motability that we think would know better my MP is also getting involved which adds to my stress i am not hoping i will be allowed a delivery as Motability tell me it is there final decision either go to the dealership or i do not get the car.
Thanks for the detailed reply wmc..
i am very unwell with the treatment from Motability that we think would know better my MP is also getting involved which adds to my stress
I have been in a similar situation, all my hopes of a solution were in the hands of my MP’s involvement. It was very stressful. Thankfully my MP came good, but the process was painful, lengthy and full of paperwork. Keep posting your progress here, we are all hoping you have a successful and speedy conclusion.
I always thought and sure ive seen on their website that Motability allowed for off site ordering and delivery/handover?
Many thanks WM i feel like giving up but will wait for reply from MP and the Equality act solicitor.
its been done before although it may not have been done openly. im guessing if its done and nothing is said no-one would be the wiser. but if folk bring it up then the company may feel they have to say NO.
is there good reasons for it? …. as kenny dalgeish would say… maybes aye, maybes naw.
Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoistI am intrigued, call it nosey, but why not just go to the garage?
I can’t help but think that the handover of a scooter is very different to that of a car?
If the garage is happy to do a handover at home, I wonder why it can not be done. I bet it will be to do with insurance.
I hope it is resolved for you without any more grief and time delays.
Skoda Enyaq Race Blue
I have recently received some very, very poor treatment from MBO.
So poor my MP and the Ombudsman have now taken up the case.
I am intrigued, call it nosey, but why not just go to the garage? I can’t help but think that the handover of a scooter is very different to that of a car? If the garage is happy to do a handover at home, I wonder why it can not be done. I bet it will be to do with insurance. I hope it is resolved for you without any more grief and time delays.
It is not just Mobility Scooters you can order and have delivery from home it is WAV cars MPV that you can do this so a one for one but not us?
I bet it will be to do with insurance.
They should be using trade plates with any customers car. That way the vehicle would be insured.
It may be down to the fact of requiring two staff members to deliver the car. When a new reg use to come out once a year many dealers would deliver your car the night before.
Like alot of places are still blaming it on covid!
I
I bet it will be to do with insurance.
They should be using trade plates with any customers car. That way the vehicle would be insured. It may be down to the fact of requiring two staff members to deliver the car. When a new reg use to come out once a year many dealers would deliver your car the night before. Like alot of places are still blaming it on covid! I
I bet it will be to do with insurance.
They should be using trade plates with any customers car. That way the vehicle would be insured. It may be down to the fact of requiring two staff members to deliver the car. When a new reg use to come out once a year many dealers would deliver your car the night before. Like alot of places are still blaming it on covid! I
Hi sorry you have it wrong the dealer is not at fault they want to help me it is Motability that have stopped it?
If you’re getting a car then I’m assuming (correct me if I’m wrong) that you are able to get in a car and get out of a car and walk a certain distance.
What is stopping you travelling to the dealership and collecting?
Can a friend or family member collect for you? Also I can’t understand why you think that you’re not getting a car. The order will be confirmed by Motability. If you’ve lost your paperwork just give them a call or call the dealer to confirm that the car is on order.
HTH@tinytim have you written a letter to the dealership and asked them for a reason why they are not willing to deliver the car.
If I’m honest I would walk away and go to a dealer that is willing to do this and get it in black and white on the order form.
If you find no other dealership is willing to do this and put it in black and white on the order form. It would be more difficult to prove discrimination, unless you have concrete evidence a retail customer as received better treatment.
Its also worth remember salesmen are the worse for telling porky’s promising the world and then going back on a verbal agreement. Thats why it is important to get it in black and white on paper at the point of ordering.
Hi sorry you have it wrong the dealer is not at fault they want to help me it is Motability that have stopped it? tim
What have motibilty actualy said?
Surely the dealer if as you are saying the dealer is willing why don’t they just do it.
Motability normaly say sort a problem with your dealer first and then go to them if you get no where.
Something is a miss here. Are you sure its not the dealer thats un-willing to deliver and Motability have no real say, because its not in Motability’s the contact with dealers that they must do this.
To be honest Motability can do as they want it seems, I have gone to the Ombudsman now as motability seem to wish this and in the letter which i read to them and they have a copy now even they are perplexed. I think Motability have cracked down on offsite handovers due to people getting the cars not me by the way and then saying there are problems with the car but you can just as well if not better check your car on the drive.
Has anyone on here ordered there car from home which i have been allowed in writing and had there car delivered.
Ordered over the phone during lockdown, didn’t need a test drive as we were buying the same model we had before, but we collected in person.
Enyaq EV
Very strange are Motability apparently they say they have a policy on offsite handovers but guess what they will not send me the policy? also with covid still out there and me keeping away from people due to my health are they putting me at risk in trying to force me to go to the dealer against my will even though the DWP even visit me. And they say that Disabled that order a WAV or mobility scooter can order and have car delivered due to them being more disabled how do they know.
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