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During the bad weather at the weekend, snow was going behind the inner splash guard. It built up so badly that it trapped against the tyres, caused the splash guard to snap, and pulled the belly pan down. Hyundai is saying I shouldn’t have driven in the snow (I know), and I would need to pay for the damage. Surely I should be able to drive in the snow without this happening? Also, do you think this should be covered under warranty?
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Better if you contact Motability, explain what happened and what the garage quoted.
Let Motability deal with it. What the garage quoted is nonsense.
I wouls have replied “Hyundai don’t sell vehicles in Norway or countries that have aot of snow” Can’t be doing with folk who try to be clever!
As @Ioniq said speak with Motability.
Sorry to hear that @KamKam, I was out in the snow too but not for long and didn’t get any problems… apart from no grip ❄️😬🫣
However I can’t see how it’d be a warranty claim, maybe a repair either through insurance or part covered by garage as an act of goodwill 🤞
As already said, call motability and speak to them.
If not a warranty claim it will be taken care of by insurance. Either way, you shouldn’t have to pay.
Thanks for the reply, guys. Basically, Mobility says I’ll need to get it booked in and see if it’s a manufacturing fault. If the garage says it’s not, I can raise a complaint with Hyundai. The garage was so dismissive this morning, and I’m still waiting on a call back from the service manager. The RAC chap made a good point: typically, there’s heat from the engine to clear snow around that area, but on mine, it just built up and built up.
Speaking as a Cornishman, what’s snow?
It seems like something was going a little off plan, if that happened frequently in Norway (or other snowy area) there’d be a slump in sales in a strong EV area.
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Thinking about it, an insurance claim is no good as you’d have to pay the excess. It’s a shame that you have a poor dealership. Our local Hyundai dealership is brilliant. They paid for all four alloy wheels to be refurbished on my daughters (private) i20 in its 6th year, after the 5 year warranty had ended!
If snow caused that it has to be a design fault. It’s not acceptable to say that a car shouldn’t be driven in snow. I’ve had times when I’ve been away from home when it’s snowed and I’ve had to drive home in it. I doubt that the dealership would offer to pay hotel charges to save you having to drive!
“The car shouldn’t be driven in adverse weather like snow”. Wish I was quick enough to say Norway like you guys said.
Is there another Hyundai dealership you could take it or is you car in dcks at your current dealer?
When speaking to the service manager again, its not too late to throw in a remark ” I take it you don’t sell cars in the likes Norway or Canada, if they aren’t capable of driving in the snow, due to such a poor design” You can also use something along these lines, if you have to make a complaint to Hyundai UK.
If all else fails, you can look up breaker’s of nearly new cars and see if they have the part and either fit it yourself or get a local backstreet garage do it.
In all fairness that doesn’t look to bad and could probably be repaired with fibreglass or plasticweld by a local garage.
Is there another Hyundai dealership you could take it or is you car in dcks at your current dealer?
When speaking to the service manager again, its not too late to throw in a remark ” I take it you don’t sell cars in the likes Norway or Canada, if they aren’t capable of driving in the snow, due to such a poor design” You can also use something along these lines, if you have to make a complaint to Hyundai UK.
If all else fails, you can look up breaker’s of nearly new cars and see if they have the part and either fit it yourself or get a local backstreet garage do it.
Might give another branch a call bit of a trek, but if they are accommodating could be worth it.
If it comes to it and it’s just the clips that are broken I’ll buy them from parts and jump under.
Still waiting on my callback that I don’t think I’m getting
Check with your local motor factors, as it doesn’t look like much is damaged other than the plastic retaining clips.
well, after months AC finally admitted it was a manufacturing fault and its been a four month calamity ever since. They only ordered half the parts and the second time it went back in it came out with even more damage. Took them three weeks to check security cameras to say it wasn’t them. When I challenged the service manager she couldn’t even tell me where the car was parked on my arrival. Had to go to their head office.
The steering wheel damage is caused by a zip, got similar on my Soul when I first got out (zip on my jacket left hand pocket was open) Never done this with any other cars, it’s the weird plastic the steering wheel is coated in, it’s very fragile.
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The steering wheel damage is caused by a zip, got similar on my Soul when I first got out (zip on my jacket left hand pocket was open) Never done this with any other cars, it’s the weird plastic the steering wheel is coated in, it’s very fragile.
Never thought of a zip. I was thinking ring, watch, or hoover (valet). Never had it on any other car either.
Boy, you’re taking this nonsense better than i would, for certain – i’d be royally miffed.
In regards to the steering wheel, that very much looks like a zip (you can even see the interlocking pattern).
In regards to the warranty claim, i’m afraid i’m with Elliot on this. This is definitely not a warranty claim – warranties don’t cover damage caused by environmental conditions. Now that being said: the garage absolutely should’ve offered a goodwill repair, since “you shouldn’t drive when there’s snow” is an absolute patronising and asinine argument, particularly considering that you can put the car in “SNOW” mode. The manual also clearly implies that the car is fully functional in winter conditions including snow and ice.
Now, i certainly would’ve pressed Motability on this, too. They’re supposed to help, and they should employ people who know that “can’t drive on snow mate” isn’t a suitable argument for a car dealership when a snowy condition dismantles trim pieces. Imho, anyway.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.It’s been nothing short of a sh*t show, Rene. It was it accepted that it was a manufacturing fault and replaced, but it didn’t come without a fight.
I’ve had a few days to think about it and I’m still pretty angry! Good thing I have her on a call recording stumbling her way through questions when challenged which indicates she done nothing to check who damaged the wheel. Just hope it’s not Arnold Clark correcting their own homework with head office involved.
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