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How long we keep your personal data and the journey data We will collect, process and retain your personal and journey data including instances where you may be a passenger in another vehicle or using another form of transport, in accordance with data protection legislation and our policies on data retention. After seven years we will either delete or completely anonymise your data and so it is no longer identifiable to you. This allows us to use the journey anonymised data for statistical and analytical purposes.
One would hope so however, it make it clear in the privacy policy (below) that is not the case. Also looking into it further, it seems similar if not identical to Direct Lines DrivePlus!
How long we keep your personal data and the journey data-
We will collect, process and retain your personal and journey data including instances where
you may be a passenger in another vehicle or using another form of transport, in accordance
with data protection legislation and our policies on data retention. After seven years we will
either delete or completely anonymise your data and so it is no longer identifiable to you.
This allows us to use the journey anonymised data for statistical and analytical purposes.Drive Smart terms and conditions from Motability web site. https://assets.ctfassets.net/eius13aoebbj/2QHfaJDv34a1HPe6g5vpNj/1d25d99d5036a1db2c49e2e1939d9478/Drive_Smart_Terms___Conditions.pdf
Drive Smart privacy policy
https://www.motability.co.uk/get-support/during-your-lease/cars-wavs/drive-smart
In particular: How long we keep your personal data and the journey data (as pointed out prior)
“We will collect, process and retain your personal and journey data including instances where
you may be a passenger in another vehicle or using another form of transport, in accordance
with data protection legislation and our policies on data retention. After seven years we will
either delete or completely anonymise your data and so it is no longer identifiable to you.
This allows us to use the journey anonymised data for statistical and analytical purposes.”It would appear its a derivative of the insurance black box which has been tried and tested for many years
Does that mean it’s taken the best of the black box and made it into an app with extras – yes this is me trying to understand – not trying to be clever 🤔
Interesting development, I see it will also include existing users as well as new.
First thought is what a total pain, but it will depend on how tight it is with things such as speed, braking, acceleration. Ultimately it may be a good thing.
My only strong thought is that it should be for under 25s only but hey!
I’m in agreement with Kezo, mandated black box/app, after 44 years of driving cars and motorcycles, no at fault accidents, No chance.
My lifetime mileage in cars is way above average as I used to do over 30,000 miles a year. I don’t need a nanny state tracking me or my actions.
If there’s one thing that would have me leave the scheme, this would be it. Quite happy to go back to owning my own car, especially now my mileage has plummeted since my retirement. A Bigster or similar would do nicely and at no extra cost to our current £30,00 scheme spend over 6 years.
In life, it's not who you know that's important, it's how your wife found out.
Just sat down with the disabled person I am a PA for, and when considering the miles they do, the level of anxiety this will cause, and that they can buy a used car, insure it and maintain it for less (I am excluding one off big breakdowns which I have advised them to save a fixed amount each month for). When their current lease ends in March next year they plan to come off the scheme. Its a shame because it serves them well, the main benefit being worry free motoring.
So my understanding is this is for 30 and under – new or existing on scheme.
Already seems very marmite – if they then pushed for over 30’s it would seem very much a shot in the foot.
How long before the powers that be want it to be a money maker pushed out to all motorists.Maybe it should include cyclists – some of the – all be it a minority -idiots I’ve encountered!!
Does that mean it’s taken the best of the black box and made it into an app with extras – yes this is me trying to understand – not trying to be clever
There is a telematics device fitted to the windscreen of the scheme car (black box) however, the privacy policy (How long we keep your personal data and the journey data) posted numerous times, specifically states “We will collect, process and retain your personal and journey data including instances where
you may be a passenger in another vehicle or using another form of transport” which, I assume uses the smartphones built in accelerometer, which measusers axis across “XYZ”, with “X” measuring – & + pitch, “Y” – & + roll and “Z” – & + yaw, which are sampled multiple times per second. This can build u a picture of acceleration, speed, how fast you go around a bend and braking. The app will have permission to use the phones accelerometer once it’s downloaded. In my view it is wrong to monitor an under 30, along with their named drivers, drving or as a passenger in another vehicle, that sits outside the Motability scheme!Facebook Q&A The Telematics device fitted to the windscreen, will also monitor screen time, even if that is mirroring through AA, CP or if a child is using mum, dads phone to watch a video on a long drive. Equally if you are use ACC or yourself needs to brake due to a car in front suddenly breaking, it is recorded. Motability’s response is basically chat to DLM!
There’s quite a few comments appearing on Facebook, thats worth a read through.
All drivers even those over 30 also need a smart phone and to download the app and connect it to the car. Then Mb via a 3rd party will monitor and track all via there own personal devices registered.
Is this a case of monitoring under 30’s and the cars usage and all driver due to maybe higher volumes of misuse of those cars by those driven by under 30’s. As it seems like they’ll be tracking everyone named as a driver 24/7 via the app on your smart phone. what if the claimant doesn’t drive.
So Imo they could potentially flag any misuse or so they think. Even when they put trackers in some cars they are not always active, for obvious privacy reasons and your right to privacy. But with this tracking you via your own private device, even when not in the vehicle, surely is against your human rights.
I certainly see issues with this. where actual carers refuse to the terms and won’t drive the scheme car. Thus making the actual non driving claimants, life harder on the scheme. As I know I wouldn’t agree to those terms. I know if they extend this to all cars. that will be it for me.. It’s the principle. I’m the only driver anyway.
The thing is it won’t stop jack. As Say one was to misuse the car, you could just take the claimants phone with you and they could just get another phone. Or leave there phone at home and use a different phone. How will MB know. As for the bonus you can get for a good score. Why are MB not rewarding those who never make a claim and never had an accident. We could all do with £160 towards the next ap.
With adas on all new cars and false positives, like sudden emergency braking by the car. Will it know the difference or when using adaptive cruise control and car in front brakes hard and so does yours as it mimics the car in front will you gain a demerit or not. when on motorway and car in front pulls over and your car floors it back to the set speed of 70mph will you also be flagged. Will it know if you run a red light or drive when someone is crossing a zebra.
EX30 SMER Ultra
It’s difficult not to be cynical – the usual solution and the majority suffer in order to try and get a small minority.
It really does smack of
Aldous Huxley ‘s Brave New World
This one is causing alarm = ‘and usage (including volume and duration of journeys).’
Two 4 hour round trip journeys each week during the academic year to attend university (which I support with by driving part of the journey). Will there be a penalty for such journeys?
I don’t have any idea of time frame – but I assume they would have to give reasonable notice – so if you haven’t heard – it’s likely to be some time yet.
I have to confess I have never felt or needed to read the Motability contract in detail other than general insurance that might effect me.I have 2 issues with this:
Firstly, I work rather hard at denying permissions for my personal data to be collected and shared, I will not allow an app to monitor my journeys, both as a driver and passenger, and hold that data tagged to my personal info for 7 years. I don’t care about claims to stay within Private data laws, I have minimal trust that this wont get sold off at some point.
Secondly, I don’t believe anyone has the right to monitor all my journeys just to ensure the risk they are insuring is minimised. If I’m a passenger in an accident, especially given how some public transport drivers drive these days, I shouldn’t have to be concerned if some nosy app will wonder if it’s my fault or, worse, just assume it was.
It would be bad enough if this was a government scheme but it’s a private company or, more likely, 3 involved and I trust none of them with any data I’m forced to share and that’s just basics like name/address, having to be forced to give this level of information about myself is tantamount to submitting to having Big Brother watching my every move.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.Mark
MFillingham – I agree with all the points you make – but I suspect the majority will be bullied into this – as for me – I will wait until it is imminent before making my mind up.
I detest any sort of bullying, but it is not just me others would be effected if I hadn’t got a car and yes I could buy a second hand of the Motability scheme – but I would have to do the maths – so not gonna do my head in – until if and when.Just supposing tho you wanted to promote driverless cars so the passenger was never responsible – now who do we know that might be in favour of that 🤔😳😂
This one is causing alarm = ‘and usage (including volume and duration of journeys).’ Two 4 hour round trip journeys each week during the academic year to attend university (which I support with by driving part of the journey). Will there be a penalty for such journeys?
20k miles a year or 60k over three years isn’t garnished from nipping to the corner shop and back, so from this point you are within your rights of the lease itself.
Drive Smart monitors driving behaviours including distracted driving, so long as you drive sensibly, within the speed limits and take a piss stop or two along the way, I see no problem with one driving that distance alone, never mind shared between two drivers, as it’s all about safe driving rather than distance travelled.
Eactly my point, especially point 2!
Regarding point 2, I bet if it were complained to the Ombudsman, Motability would be in breach of the data protection act!
The Drive Smart app (if correct one) is owned by “DRIVE SMART INSURANCE S.L” where S.L referes to “Sociedad Limitada,” which is a type of limited liability company, for small to medium businesses in Spain!
Also, if your running a VPN on your phone, could become a problem, unless your provider uses something like split tunneling free of charge that lets you route the app through normal internet traffic.
The other thing thats worrying is, if you are part way through the lease, Motability will still insist you have it, yet the contract mentions nothing about “drive smart”, so unless a new contract is sighned, which MO, isnt always quick in doing from past experiences such as lease extensions, you are not at liberty to have and intall it!
Like I have saiD, if this becomes scheme wide they can have the car back simples!
This one is causing alarm = ‘and usage (including volume and duration of journeys).’ Two 4 hour round trip journeys each week during the academic year to attend university (which I support with by driving part of the journey). Will there be a penalty for such journeys?
20k miles a year or 60k over three years isn’t garnished from nipping to the corner shop and back, so from this point you are within your rights of the lease itself. Drive Smart monitors driving behaviours including distracted driving, so long as you drive sensibly, within the speed limits and take a piss stop or two along the way, I see no problem with one driving that distance alone, never mind shared between two drivers, as it’s all about safe driving rather than distance travelled.
Thanks fingers crossed
I truly can’t fathom some of the data they will collect. Why on earth will they need to track us 24/7 with the type of permissions that they are requesting. Someone signed this off without knowing what is involved.
This has got to be a breach of privacy at some level. Currently weighing up cancelling my order.
I think a legal challenge on Drive Smart should happen.But will it? who could challenge This draconiam measure?
Joss
Current car: Peugeot 308 GT Premium 1.2 Pure tech Petrol.
Coming soon...BMW X2 sDrive 20i M Sport 5dr Step Auto In November 2025I think a legal challenge on Drive Smart should happen.But will it? who could challenge This draconiam measure?
If, I was under 30 (wishfull thinking) or had a driver under 30, I would certainly challenge and go to the Ombudsman if necessary, who would almost certainly see it a breach of of data protection, especially, the continued monitoring, when not in the scheme car.
It’s up to those in this situation to challenge it!
I think it would take a naive person to think that this won’t filter down to ALL customers in the next 12-18 months or so. I don’t like the idea of it one bit.
They’d see a reduction in users if it went to all drivers, I can see a fair few of us voting with our feet, I’m not signing up for a black box in the car, let alone the insistence on an app on my phone, the tracking, selling “anonymised” data and scoring me like an overseer in a Dickensian workhouse “Please Sir, May I have some more”. Had enough of that sort of crap when I worked sh*t jobs for a living.
We use the scheme as its convenient, not because it is some great money saver. Make it inconvenient and the question becomes Why bother with it?
In life, it's not who you know that's important, it's how your wife found out.
Sorry to drag this one io again, but I am interested in whether anyone now has ‘Drive Smart’? (Or knows someone using it). If they have, how are they finding it?
Thank you
Looking at comments on MO’s Facebook page, this one comment drew my attention, in that under the privacy policy, it states it can track you in other vehicles (As previously quoted) Comment on FB: “So will all named drivers be required to have this app, and does it need to be active when we are not in the vehicle, My point remains, if it’s eventually rolled out across the board, the car will be returned!
They will lose too many customers with this nonsense. A 2nd phone for the app and leave it home
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