Catastrophe our xc40 has stopped charging

  • Creator
    Topic
  • #180338
    Brydo
    Participant

      Just popped out to stick the charger in and no joy, the charging port on the car is flashing red. Had a look on line and if it doesn’t remedy itself it needs to go into the garage. I’ve tried a couple of times and it’s still red. I will leave it overnight and try in the morning.

      I feel a visit to the garage coming on ?????

      The only person who got all his work done by Friday was Robinson Crusoe.
      Anything i post over three lines long please assume it is an article lol.

    Viewing 25 replies - 1 through 25 (of 33 total)
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      Replies
    • #180341
      James

        Make sure the terminal’s are clean, we had this issue and it was a small amount of grime that we got from public chargers

        Hope it gets sorted or your 140mpg will soon drop ?

        #180342
        Brydo
        Participant

          Excuse me James 148.6 mpg if you don’t mind ???

          I will have a look at that tomorrow James and see if there’s anything that needs removed.

           

          The only person who got all his work done by Friday was Robinson Crusoe.
          Anything i post over three lines long please assume it is an article lol.

          #180343
          Brydo
          Participant

            P.S I’m also getting problems with the app. The app doesn’t close down by itself and doesn’t give updated info. I need to manually close it down and open it again to get current info.

            The only person who got all his work done by Friday was Robinson Crusoe.
            Anything i post over three lines long please assume it is an article lol.

            #180345
            Rene
            Participant

              No idea, manual says it’s a “critical fault”.

              Brief google reveals that it’s not a rare occurrence, but the reasons for it aren’t always the same. For example, for some reason the car wouldn’t start charging if it wasn’t locked/in “sleep” mode.

              Do you get the white courtesy light when you open the flap? Sorry that i can’t be of more help, just trying to google around.

              edit: smartest thing to do probably would be to drive to a public charger and see if it charges there. If it does, something’s wrong with your circuit/connection/cable – if it doesn’t, something’s wrong with the car. Easier to figure out what’s wrong once you eliminate possibilities.

              Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
              Current: Hyundai Ioniq 6 Ultimate
              Next: we'll see what's available in 2028.

              #180349
              Brydo
              Participant

                Thanks for that Rene, yes I’m getting the white light prior to plugging into the car but as soon as it is in the red light appears.

                I did a bit of a scan online and found similar posts to that which you have found.

                This is probably nothing to do with it but on my way home, just before the problem started, I felt the regen of the brakes more severe than previously. Severe is probably not the correct word to use as the regen in the xc40 is mild compared to others.

                The only person who got all his work done by Friday was Robinson Crusoe.
                Anything i post over three lines long please assume it is an article lol.

                #180354
                DumfriesDik
                Participant

                  Aw crap, sorry to read this, I hope you can get it sorted with no further issues @Brydo.

                  Skoda Enyaq Race Blue

                  #180358
                  Wigwam
                  Participant

                    Brydo, sorry to hear about your troubles.  Regards the app, have tried uninstalling it and starting again? I would turn your phone off and on again in between too.

                    When you get the red flashing light on the charge port, what is the light in the cable doing?

                    #180362
                    Rene

                      Yeah.. Not sure if the increased generator resistance has anything to do with it, i think if it was broken you’d get some kind of error message in the cars infotainment/diagnosis screen (the Ateca has one, pretty sure the XC40 does too somewhere?). It’s something the car should notice by itself. If you have, you could also try an OBD2 scanner and see if it spits out anything (not quite sure how well they work on the XC40).

                      As mentioned, i’d try a public charger, and from there you know your course of action. If it charges at a public station, the cable would be the next bet – in that case, i’d drive to Volvo and ask them to plug it in at their charging station with a different XC40, XC60 or something.

                      If the cable then does charge, it probably would be time to get out the multimeter and check voltages in your garage when you plug the car in (or wherever you plug it in).

                      If of course the car doesn’t charge at a public station (with a different cable than the one you’re using at home, of course), then it’s time to book an appointment since by that point then there’s probably nothing you can do yourself.

                      #180365
                      Brydo
                      Participant

                        Volvo breakdown on the way, within two hours, will update once their finished.

                        I feel a replacement car coming on ?

                        The only person who got all his work done by Friday was Robinson Crusoe.
                        Anything i post over three lines long please assume it is an article lol.

                        #180366
                        Rene

                          You mean courtesy car?

                          I don’t think they’d flat out replace the car.

                          #180371
                          Brydo
                          Participant

                            That’s them been and now gone. Couldn’t fix it so it’s away to the Volvo garage. They will try to fix it today “but unlikely “ the guy said, so will likely  need a courtesy car tomorrow ??

                            The only person who got all his work done by Friday was Robinson Crusoe.
                            Anything i post over three lines long please assume it is an article lol.

                            #180381
                            Rene

                              Maybe you’ll get a XC60, if you’re lucky.

                              #180384
                              vinalspin
                              Participant

                                Probably be what you had b4,  welcome back 28mpg!

                                #180386
                                Rene
                                Participant

                                  On a good day.

                                  Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
                                  Current: Hyundai Ioniq 6 Ultimate
                                  Next: we'll see what's available in 2028.

                                  #180390
                                  ajn

                                    Bloody hell Brydo, what you doing to these cars ?, I’m still play email ping pong with someone about booking in the car over the driver seat heating not working,  original showroom/dealer has moved on from Volvo apparently..

                                    Should I just contact motability, let them sort it…

                                    Seems to be just stalling, and wasting time with this guy, 4times I’ve sent the  number plate, yet keeps asking for it?

                                    #180399
                                    Brydo
                                    Participant

                                      No courtesy car available, called motability, 25 minute wait to be answered. They passed it to RAC who called and told me someone else would call to give me a choice of cars if they have a choice, if not I would need to take whatever they offer. As you can imagine that didn’t go down well.

                                      The only person who got all his work done by Friday was Robinson Crusoe.
                                      Anything i post over three lines long please assume it is an article lol.

                                      #180401
                                      fwippers
                                      Participant

                                        Unfortunately this is life today. Hassle and aggravation.

                                        #180437
                                        Brydo
                                        Participant

                                          Well no cars available and to make matters worse a phone call from Volvo reveals the car will be with them for four days! So asked Volvo if I can have car back, as it’s only the charger that has problems. Thankfully they hadn’t started work so I went over and retrieved the car. Whilst I was there I called the car hire company to arrange a day when they will have a car available only to be told “it doesn’t work like that”, “we work on a basis of first in first out.

                                          So to cut a long story short Volvo are ordering the part in, when the car hire company phone me to say they have a car, I will call Volvo to get a date for them to fix it. The car hire company said not to worry if we have the car a few days before the garage can take it as I can have the car for as long as i need it.

                                          Worry free motoring ???????

                                          The only person who got all his work done by Friday was Robinson Crusoe.
                                          Anything i post over three lines long please assume it is an article lol.

                                          #180438
                                          Brydo
                                          Participant

                                            P.S. got 47 mpg on the way back with no charge, or very little, as you get some regen, so not to shabby.

                                            The only person who got all his work done by Friday was Robinson Crusoe.
                                            Anything i post over three lines long please assume it is an article lol.

                                            #180440
                                            Wigwam
                                            Participant

                                              Brydo if the hire car is Europcar through Motability don’t expect too much. Last time we had one of theirs we had to reject the first two. One smelled of tobacco smoke and the other stank of dog.. The third was almost new however and hadn’t had time to get mistreated.

                                               

                                              #180442
                                              Brydo
                                              Participant

                                                I think it is Eurocar wigwam, my expectations are now very low.

                                                The only person who got all his work done by Friday was Robinson Crusoe.
                                                Anything i post over three lines long please assume it is an article lol.

                                                #180450
                                                gilders
                                                Participant

                                                  Unfortunately EVs are just over 60% more likely to break down than petrol cars  (according to What’s Car). On average they take over 5 days to be repaired, compared to 3 for petrol cars. They’re also more than twice as likely to get more than 1 fault than a petrol within 12 month period.

                                                   

                                                  #180451
                                                  fwippers
                                                  Participant

                                                    I think it is Eurocar wigwam, my expectations are now very low.

                                                    You could strike it lucky and bag a Rexton!

                                                    #180453
                                                    Rene

                                                      Doesn’t match with what i’m reading on What Car, so if you could provide some source on that, that’d be great.

                                                      Not to mention, his car isn’t an EV.

                                                       

                                                      #180469
                                                      gilders
                                                      Participant

                                                        Hi @Rene

                                                        Good point about his car not being an EV. In fact mild hybrids did very well, plug-ins were also worse than petrol.

                                                        I wrote “according to What Car”, the data was compiled from Which? 2021 Car Survey for vehicles up to 4 years old. Sorry about that, I was still excited about Leeds winning that I mustn’t have been concentrating.

                                                        Anyway, I found the article on This is Money –

                                                        http://www.thisismoney.co.uk/money/cars/article-10569557/Electric-cars-reliable-petrol-diesel-says-Which.html

                                                      Viewing 25 replies - 1 through 25 (of 33 total)
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