[Richard]

How are peoples experiences of the above?

I had an accident Saturday so am in the early-ish stages so far I’m not very impressed at all.

Rescue via taxi took 5 calls to them they even sent a taxi to a location over 100 miles from me.

Asked for hire car, Europcar have 2 days to get in touch, fair enough it’s the weekend. The only auto car available is a 3 year old bottom of the range DS3. Took it as an emergency but struggle to get in it, the door sills are so high and then you drop down 4″ inside it’s bizarre. The boots so small even a basic walker doesn’t fit.

Call up RAC to ask to change, no you need to speak to the insurers, call DLM no you need to speak to Europcar, call number provided no you need to speak to the local branch here’s the number.

Speak to local branch we don’t have any cars call us back next week. We do t have electric cars, despite their website saying they have Funky Cats and MG4.

Next I want to get my scooter etc back from my car. Call repairer we don’t actually have your car, call directline.

Call DL, there’s nothing on file to say where your car is I’ll put you on hold and call the rac. They call RAC who don’t know where car is either, DL call rac 3rd party agent, back on hold, after another 10 mins they tell me where the car is, about 30 miles away but it’s about to be moved to 60 miles away in a few hours.

So rush over there and try to recover mobility scooter etc from car that’s essentially in a scrap yard with my car surrounded on all sides by scrap and mud. Take parcel shelf out hire car and put seats down to fit my stuff in and out stuff on front seat too.

Eventually get everything and get home and go to bed at 2pm exhausted physically and emotionally.

I’ve not had one call or email from anyone be it directline, repairer, motability nothing it’s now been a full week. I don’t know if it’s written off, awaiting repair or what.

I appreciate things don’t move fast but the lack of news, phone call roulette is that “normal”?

I contacted motability to ask and they just sent me a text that said call DL, who don’t seem to know anything either lol. They haven’t even called me to pay the excess yet either, not that I’m complaining lol.

So I guess I’m asking is it just me? Or is this just the way things are?

Topic

[kezo]

Sorry to hear this. It seems switching from RSAM to DLM has only made things worse.

Call Motability and tell them the hire car you are in is totally not suitable and giving uou pain and ask them to sort it.

[Callmejohn]

Richard, I am sorry and disappointed to hear that you have been messed about and treated with such a lack of consideration and understanding, by a body which was set up to exclusively meet the needs of the disabled customer.

There is a need for Motability and DL to have a joint file on the person with their needs, so that they can react accordingly in times of an emergency, rather than just treating Motability disabled customers, just like any normal customer.

Sorry I do not have any personal experience or advice to pass on to you, but hopefully there must be people who have been in the same situation as yourself on this forum, who can help with passing on their experience and advice.

[Azzy]

Good luck with this.
when I had a accident last year, it was a nightmare, everyone passing the buck.
no one had a clue.

rental vehicle broke down, it didn’t get replaced as Europcar didn’t have any vehicles, apparently it has to come from insurance fleet and not personal customer. I could go on but good luck

[Author]

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