Each to their own and all that I believe I am correct to the point I’ve just rang the Glassline number 0300037994 stated I’ve shattered my drivers side window is there any excess to pay I’m a Motability Customer. After checking NO was the reply but there is a £50 charge on the Windscreen. Obviously I didn’t continue as I’ve not broken my side window.
Exactly what I was told both when I rang the glass line, and when the Autoglass chap appeared with the new FOS (front drivers side) window. All nicely fixed with me soon on my way home. Great.
Then the invoice arrived……………….
Subsequent phone call to RSAM – yes, I did owe the £50 excess as the window was replaced and not repaired.
They made apologies over why the excess hadn’t previously been mentioned. Unlike with some insurance policies, with Motability you do not have to fork out the £50 at the roadside (by credit/debit card) and it is usally invoiced.
Dave
If I had a scanner here – would scan in the invoice!