I’ve been on the scheme for 25 plus years. Each year, when the government announces the annual increase in PIP rates, Motability keeps the new rate difference. With 850,000 customers, that’s a lot of money they could surely use to help with the cost of the scheme. After reading the email from Motability today, I feel like we now have to deal with the added worry of these new changes, which seem to be happening without any consultation with Motability customers. We went with a Hybrid car this time and were told by our dealer that the tyres don’t last as long because of the heavy batteries and now it’s another worry as the tyres are so expensive. Let’s hope they see some sense and actually speak to the mobility customers and find out what their individual needs are rather than just a blanket new policy to save money.
To be fair, Motability did do a customer survey listing a range of scheme options that was sent out to a cohort of customers a couple of months ago now.
How wide that survey was and the results therefrom is unknown but there was some consultation of sorts.
Obviously you weren’t in the cohort that received the survey!