Hi
All phone jockeys just like us can be prone to making mistakes or possibly simply being misunderstood
As you have had a lease for a few yrs you should at least have been given a motorbility walk through pack that explained everything
Checking into your online motorbility account would also have told you everthing you needed to know
You say I’m now only in this position because I was given incorrect advice by one of their very own!
Unless Im missing something your position now imo remains the same as it was