Well, that sucks.
I tend to treat dealerships according to one rule. They will be at their most attentive when they’re getting the sale, even if it’s only a Motability one. If they are presenting with a sub par response, I’d move on as their response should the car have any problems in the next 3 years would be even worse.
I’m afraid I can’t offer alternatives as petrol cars aren’t my strength, I drive EVs and have done for the last 3 cars. Have a look on the Motability search site and see what appeals, see what dealerships are local and contact them. See who is most helpful and which car you’d like most.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.
Mark