My current Motability car is my fourth car on the scheme, all the vehicles have been the same make & model which is a Nissan Qashqai. Which meets our special needs daughter (who needs 24hr care) mobility requirements, boot to transport her wheelchair, ease of my daughter getting in and out of the car with assistance.
All the previous cars at the end of the lease have had a mileage of under 23000 miles, and have been in excellent condition. My current car Nissan Qashqai Epower 23 reg has done 15k miles with 3 months left on my current contract.
My wife who is the main carer for our daughter, and myself are in our mid seventies, I am the only person who can drive, we have been considering our future, and whether is would be best to go back to purchasing our own car.
Today I phoned Motability, to see if a extension of our lease would be possible, maybe 6 months to give us some leeway for us purchase a car that meets the requirements of our daughter, or if not stay with Motability for another 3 years.
This is the first time in nearly 12 years I have spoken to Motability, and I have been very happy in the service they have provided to myself and my family.
I spoke to a very nice Motability advisor on the phone who took all the relevant details, very understanding, she spoke to some person higher up, and we was refused any extension. I previously mentioned the 16th December deadline date for extensions but was told that’s only if your lease finishes before that date.
99.9% I will be leaving Motabiliy, unless I am unable to find a suitable vehicle, then I will order another Motability car the day before my lease ends.
Very disappointed with the way Motability have treated our family, we have looked after the cars probably better than if they were owned privately.
Last few months looking at the comments on this forum highlights the Motability customers disappointment regarding the current Motability schemes regulations, definitely would not pay the 20% tax on AP, as if they were not expensive anyway.