They apparently for whatever reason passed it to enterprise to deal with. Direct line have since called back with an apology over Saturday after motability had contacted them. I have elected for a taxi account rather than a replacement car when mine is collected. For the milage I would be doing it will be easier for me.
Don’t blame you opting for a taxi, especially if you won’t be travelling far, as it removes any responsibility to the hire car.
Hope your repair goes well and you get your own car back soon 🙂