I’m frustrated that Motability won’t replace a faulty car they’ll treated it as a cancellation and reorder which is horse-defecation as they are getting paid to supply a fit for purpose car, if something can’t be repaired the standard course is to replace or refund but I doubt they’ll give the AP back and all the PIP payments.
Because.. that’s what it is? It’s either getting repaired, or the lease gets cancelled. Or do you expect MB to continue the lease, and just let it sit on a lot for three years while leasing a second one for you? If the car gets rejected, it’s gone.
As for refund, the customer rights act is pretty explicit on that. You get a full refund if you reject the car in the first 30 days. After that, it’s partial. In your case, you’ll get a pro-rata refund on your AP – not on the PIP payments, which makes sense considering you drove the car, and it was insured. MB isn’t going to pay for your insurance.
And no. The standard course on a lease car is not “replace or refund”, it’s “repair or refund”.
It certainly sucks for you, and i understand how frustrating dealing with car stuff is, but in the end, that’s how it is. This is a normal procedure. You can’t blame MB for the EX30 now being a much higher AP either.
The Enyaq is a better option than the Ford ID5, the Elroq is a great option too if it comes back next quarter. In regards to being without a car for work for months, the only two options here are to get a car that either comes from stock (like the Q3 etc), including phoning around if there’s a dealership willing to hand you an in-stock-vehicle, and/or calling MB to see if you could get a rental while you wait for the new car.
But, in the end, there’s no easy solutions here. I just don’t think that it’s fair to blame MB for this particular issue, since it’s just how it is.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.