@indecisiveone Motability were telling customers last year that the policy regarding lease extensions had changed. Anyone can extend for 3 months, but 2 year extensions would only be allowed if the car was very low mileage (under 20,000 miles after 3 years) or had adaptations.
However, some people were finding that they could still extend to 5 years online (without talking to anyone at Motability) and, in my case, having had the extension refused, I took them to task over the fact that the lease we took out 3 years earlier gave it as an option, and they couldn’t change the terms of the lease mid term without consultation and giving me the option to terminate the lease without penalty. They backed down at that point (as it happened we didn’t need the extension, but there was a principle at stake)!
Those of us who have renewed in recent months have noticed that the option to extend to 5 years remains in the lease wording so, in all honesty, it’s anybody’s guess!
My advice, if you are dead set on a 5 year lease, is to get it in writing first that they will allow it (email or screenshots of a web chat will do). That way, if they try to enforce the revised policy before your 3 years is up, you can point to this and I’m sure that they will honour it.