Ok why can’t ppl just tell the truth .. it would be so much easier all around ! after a heated call with the dealership it turns out they sacked the Motability Sales guy I dealt with shortly after I placed the order with him , same day I think. This is the reason the order isn’t on the system and not I suspect the issues they are having on the Skoda portal. Anyway the long a short of it seems to be that I need to start from scratch .. although probably with another dealer , depends how it goes from here.
