Got my Octopus Mini last week, spend every day so far trying to get it to connect tom my Smart Meter. Octopus support has been fairly constant, a reply evert 48hrs or so but not telling me anything I haven’t already tried.
Last but one email asked me to try again with a full step by step guide (same as I was already doing) I tried it 4 times with no result. Emailed them back yesterday and got a less than helpful reply this morning,
“Good morning,
Thank you so much for your reply and for letting me know.
Please let me know if you have any further queries. I’d be more than happy to help.
Sending you positive energy
Raman
Energy Specialist”
Well yes, I’d like to know how to get it to work please??? My meter connects to my IHD OK so I don’t think it’s that, how about sending me another mini so I can see if that one works?
Not impressed with their answer after a week of emails going back and forth 🙁
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!