I had it fitted about 6 months ago and i only just got the car yesterday. Went to charge it and straight away i have this issue
how much do you have in your car? Did it charge at all?
Got 60% on the car. No it hasn’t charged it at all. Ohme have said it should still charge even if showing as offline however i left it plugged in for over an hour and no charge was added to the car
In effect Ohme are saying that even if their end was not switched on ( same as me) the car will still charge but at a very slow rate, so it seems that is not the issue. I would contact the installer directly and have a chat
When it is working properly you should also be able to see load balance and CT Clamp info indicated in the app. Make sure this is the case before the installer leaves (Suspect a revisit maybe needed)
