@swwchris and @Rich44 Its back to the old settings so they are working the problem. You only get access to the vehicle list when you log in. So clearing the cache is not going to do anything. I tried this already. But as we are the leasee and not the owner, RAC would not like the leaseholder to be changing the vehicles as they like. If you were a RAC customer, then yes you could probably change your vehicle. Either way, the RAC cover is tied to each motability customer, rather than the car, so we are covered anyway. Its just Motability and RAC have to work on integrating their systems. The basics will work fine otherwise they would not have rolled out the App. Its just the finer details they are missing. Regarding Motability Helpdesk, they are 1st line Support, and like every helpdesk work to a script and have limited access to systems and problems. Anything outwith their remit goes to 2nd line helpdesk, they deal with more complex problems. You
Cover is tied to the vehicle alone rather than Motability customer. When registering on the app you select ‘Business Vehicle’ and it picks up from the registration number. It worked fine for us and indeed there have been few problems reported on here (once someone posted how to register the vehicle). Mine does everything it used to do with a privately owned car. I just cleared data on phone having previously had a private account attached to the APP, and then started again following the instructions posted by Motability and it was very quick and easy
This post from ChrisK explains what to do –
When you open the app there are two choices, 1 “sign in” or 2 “create an account”.
When you selected the number 2 option it goes on to 4 other choices and the choice you need to make is “Yes I get cover with my car, bank or insurance”.
After selecting that it will ask for you sir name and postcode and the reg of your Motability car.
After inputting that I had a thing come up saying something like “Motability account found” then goes on for you to create a personal account with your email address but I’ve not gone to this step yet.
