Its back to the old settings so they are working the problem.
You only get access to the vehicle list when you log in. So clearing the cache is not going to do anything. I tried this already.
But as we are the leasee and not the owner, RAC would not like the leaseholder to be changing the vehicles as they like.
If you were a RAC customer, then yes you could probably change your vehicle.
Either way, the RAC cover is tied to each motability customer, rather than the car, so we are covered anyway.
Its just Motability and RAC have to work on integrating their systems. The basics will work fine otherwise they would not have rolled out the App. Its just the finer details they are missing.
Regarding Motability Helpdesk, they are 1st line Support, and like every helpdesk work to a script and have limited access to systems and problems.
Anything outwith their remit goes to 2nd line helpdesk, they deal with more complex problems.
You