As Mark says, it absolutely disgusting pitiful escuses. I take it, thay you booked the test drive as a retail customer and not as a Motability customer. I only hope you get a call/survey re the test drive from head office. If you don’t I’d be emailing them! Have you thought of trying another dealership?
Unfortunately, the dealer knows that I’m a Motability customer. The problem is the offer is Monday to Friday only and with working my next closest Ford dealer is too far away to collect it from. No doubt Ford will follow up my enquiry and I’m looking forward to telling them what happened.
Ford obviously need to shift a few of these otherwise they wouldn’t be offering it.