I managed to get through to them.
they said that I have to wait up to 35 days before my end date which means I need to wait until the end of January. They said that they are not able to extend by 12 months because this was a lockdown policy that has been lifted and that there was nothing that could be done. The lady appreciated my position and spoke to her superiors who only affirmed her statement which is I have to wait and there is nothing that can be done.
my review is in a queue and has yet not been picked up or looked at.
ill need to find myself a way of getting transport until such a time the review concludes.