Not had an accident where the car was a write off. Do you have a copy of the investigators statement or can you request a FOI or ask your solictor to do it for you? I havelong had the opinion that what you are told to your face is quite different to whats actually put on the report!
I hope I’m barking up the wrong tree when I say, I spoke to RSA 10days ago as someone had reveresed into my car on a car park and caused minor damage whils’t I was in the shop along with another question I won’t go into as it strays from the point. In my opinion RSA couldn’t care less and was eager to tell me the car wouldn’t need repairing nor would it affect my GCB and that I would receive a letter which I haven’t. After getting off the phone I spoke to Motability again and told them RSA wern’t eager to answer my question or were they interested with the minor damage and pecifically said aren’t they interested because were moving to Direct Line insurance next month. The reply I got from the lady at Motability was I wouldn’t like to think so because they are still are insurer. I’ll leave you to make your own opinion!
Motability do not like replying to emails as it leaves a paper trail however one would like to think it is their duty to reply to a solicitor within 28 days. Perhaps your solictor should write rather than email and maybe to the CEO!
However where your case is concerned there’s not alot anyone can say, as it is in the solictors hands, which is the best place by the sounds of it. You could also speak to your MP but, unlikely they will get involved if you a solictor.
In the meantime have you had the mobilty /PIP payments reinstated given you are now without a hire car.
I hope it gets sorted for you 🙂