@FiestaRed. If they require your car all day, then they should either provide a curtesy car for the day. If one is not available (given enough notice this should not be a problem.) Then they should either provide a solution such as, taxi at their expense to take you home and bring you back when your car is ready.
I would argue that previously. That they provided a car pick and return at no expense.
From Motability web page
While you wait
“Speak to your dealer. They’ll try to give you a courtesy car while yours is being serviced, if they can, but this is subject to availability.
If your dealer cannot do this or the courtesy car you’re given is not suitable for your needs, we’ll try to find a different solution for you. Your dealer will let you know what this might be”
https://www.motability.co.uk/get-support/during-your-lease/cars-wavs/servicing-and-mot/
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.