Agreed we all know of problems pandemic has caused chips,wait times, spare etc, people customers will understand IF THEY ARE KEPT INFORMED,
COMMUNICATION,
But if customers are egnored by dealers they get offended AND WILL NOT FORGET HOW THE DEALERSHIP TREATED THEM.
My dealer was good but didn’t always reply, I posted a polite but truthfully review of dealership,it seem to prick conscience of mercedes ,they responded said they had seen review & that it was written out of frustration having waited patiently over 8 months ,I phoned dealership got put through emediately they confirmed they had seen my review,said they understood, 20 mins later had call a development new stock had been released ,the dealership found exact car to my order, maybe my car ? Put temp reserve on it explaining this customer had patiently waited 8 months, had written review and it could be cause for concern for mercedes, we await deffinate yes to order being fulfilled, it has been reserved, my dealer has said twice I think we have pulled it off ,you deserve it. I thank my dealer for his initiative,and care.
Stay safe.