Yeah, not to be too negative or detract from your (at least apparently) positive outlook, but we had to have our own charger fitted (due to a PHEV order).
I called them for the first time on the 21st this month, and we have it installed on next week friday 9am (4th of feb). Of course, things could still go wrong, but that’s where we’re currently at. And that’s installed, not surveyed (we did supply pictures of all the things as requested in the online survey of the charger we’re going for).
We had a pleasant conversation via email, and by that i mean “Hey, we can see on the pictures and drawings you provided that this would be a straight forward installation, here’s the quote”.
Now, of course, we’re paying out of pocket, £595 (that’s after the grant), so i very much would expect it to go smoother. Still puts things into perspective though.