I have phoned motability several times to ask for clarification over choices of vehicles and to ask why when we extend a lease do we still pay the same as we did for a new vehicle. So far no one has called me back. The staff on the phone are fantastic but ultimately it is down to the management who appear to be doing nothing.
I would urge anyone due to order a new vehicle or in the same position as so many of us with limited choice of replacement cars to write and ask what are motability doing to help us. The dealers are understandably looking to make up for lost business and the benefits of selling to retail customers over motability are clear to see. But motability are making huge profits from us yet seem to be doing very little to help us except extend leases with no discount to us!