well i spoke to MB again as they didn’t call as they said – spoke to Chris who is adamant that as i’ve ordered a VW it is only BP that is their partner for installation- quoted this forums and replies and was just fobbed off but what he did say was he has escalated this on live chat and BP promise to get in touch within 10 days for the install at this point i told him it’s actually 9 days since i spoke to them and nothing so he has now escalated this to BP for urgent attention and if i don’t hear from them by 1.30pm then it is being passed to a separate team for them to sort – i’m not hopeful and tbh feel mislead by MB as clearly they do use OHME for VW installs so he’s misinformed or lying …..