They stopped my ESA some years ago I called got “there’s nothing to say why its been stopped I’ll email the relevant team to call you”
Never called me back, called again
“still nothing I’ll email them for you”
No call back, this went on for 3 months until I got my MP involved when I was paid the entire amount owed in one lump sum by same day CHAPS payment. Apparently they had stopped my payments because they’d been underpaying me for years so instead of fixing it they stopped payments whilst they worked out what they owed me, this was to stop the error getting worse – that’s the logic of these morons.
Don’t get me started on HMRC who stopped our tax credits at the same time as they mixed up another woman with the same name as my wife who had earnt £40k that year, completely different end of the country, was employed not self employed & of course totally different NINO’s we were FURIOUS.
If you can’t get it fixed ASAP don’t hesitate to involve your MP, good luck.