That is a great review. I’ve been to Audi in Coulsdon and their service was shocking, it was like I was an inconvenience. However I did go to Berry BMW in Surbiton and the service was first class. The motability specialist Glen was great, we called on Tuesday morning hoping to get an appointment that day as we knew Q3 increase was upon us. He was able to see us and take us for a test drive. From we arrived the staff were lovely safely distanced. We went for the test drive and he drove Infront as we didn’t know the area. He went through all the specs and wasnt pushy at all. He even went to go get a brand new car of the model we were thinking of so we could see it. He spent two hours with us making sure it was the right car for us. He went through all the options and when requested he went to speak to his manager to try and get a discount on the necessary extras. When we left a staff member who didn’t even know if we purchased anything or not, was walking from the servicing garage and asked my husband if he needed help putting my wheelchair in the boot. We were in awe of how good the service was as we had been to other showrooms and they weren’t great.
Mercedes Croydon were lovely too but the boot was too small and even though we said it was no good he gave us tips and advice to get better deals.
Ford in Croydon were very good too and we could not believe how well they were managing the virus restrictions testing temperature and allowing us in without an appointment (wasn’t clear on the website you needed one).