Jay, Rav,
I’ve worked with ordering systems (ERP/MRP) all my working life and if a company had orders ‘disappear’, especially a company the size of Mercedes, then I’d expect either a new system to be installed or someone’s head to roll.
What I’m trying to say is it’s more likely that the car was sold to a retail customer. I would suggest that you complain to Motability, Mercedes direct as well as the dealer principal, although it’s highly likely to be under the dealer principal’s instruction IF the car was sold.
Lets put it this way, once an order is placed into a computer system that costs upwards of £2M, how likely is it, it will forget or lose it? Not very!
I’ve heard the same excuse from SEAT and I just do not believe them. Isn’t it funny how these companies never lose the payments!
This is exactly the kind of thing we should be posting here to warn each other of bad orders, whatever the reason. At the end of the day, I’m sure the reason is of no consolation to the fact that an order has spontaneously combusted.
Apologies for the minor rant but this kind of service in the UK really gets my, usually calm, back up! ?
? I will be remembered for nothing but had great fun doing it ?