Just to confirm – its’ nothing particularly to do with being a Motability customer. My 12 year old son is the DLA recipient, not me. So when I go car shopping I’m just a “regular” customer.
I’ve lost count of the number of dealers I’ve walked in to, poked around in all of their cars for a good 20-30 minutes and then walked back out without even being acknowledged.
Perhaps it will start to be different now that sales are turning down.