Faults and damage
If your car is damaged, please contact RSA Motability (RSAM) on 0300 037 3737 for advice on whether you need to get it repaired. If the damage if minor and caused by normal wear and tear, you may not need to claim for a repair, saving you time and money. Tyre, window and windscreen repair is included in your worry-free lease package.
What is normal wear and tear?
We would expect that three years of motoring would result in some light scuffing, scratching or stone chipping to your car, particularly on the bodywork, wheels, interior trim and luggage areas.
Damage caused by wheelchairs, callipers, crutches or walking sticks would also be classed as fair wear and tear and we would not expect it to be repaired. More serious damage, however, would not meet our standards. This includes:
Deep dents and scratches on bodywork that go through to the metal
Severe cracks on bumpers and mirror housings
Irreparable damage such as burns or tears to the interior
Heavy gouges to alloy wheels or plastic trim.
If a car is handed back with damage, we may look to you to cover the costs of repair. If you are in any doubt about the level of repair required, please contact RSAM on 0300 037 3737 and they will confirm what action to take.
Minor damage
If you choose to have minor damage repaired, you can make a claim through RSAM. You will need to pay an excess amount. The excess varies depending on the age of the driver. Details are given in your agreement and in your insurance policy document. Please do not attempt to repair the damage yourself. Even using pens or aerosols for ‘touching up’ can damage the paintwork and is probably unnecessary.