Help Please :Can’t get octopus intelligent go for my Enyaq

  • Creator
    Topic
  • #277163
    Petrol-Head
    Participant

      Hi Everyone

      Can somone please help me set up octopus intelligent go .

      I am pulling my hair out .

      I go to the octopus app and register the car ( all good ).

      Then register the charger ,ohme pro  (all good )

      Then go tho charge the car (test charge ).car starts to charge .

      Then octopus want to log onto my skoda account , they keep saying no account .

      All the information is correct my location in turned on but it says no account,.and that’s the end of that.

      Any suggestions please

       

    Viewing 12 replies - 1 through 12 (of 12 total)
    • Author
      Replies
    • #277164
      kezo
      Participant
        #277165
        sagwala123
        Participant

          I am unsure and I will probably have very similar problems when my EV comes,

          However, I have read somewhere that you have to let either Octopus control your charging schedule or the car (in your case Skoda) I think there may be conflict when potentially both are trying to do the same job.

          I may be completely off course here. But I have read about this somewhere.

          Sure someone will be along soon to give you some more specific information.

          I took will be watching eagerly.

          #277168
          kezo
          Participant

            I am unsure and I will probably have very similar problems when my EV comes, However, I have read somewhere that you have to let either Octopus control your charging schedule or the car (in your case Skoda) I think there may be conflict when potentially both are trying to do the same job. I may be completely off course here. But I have read about this somewhere. Sure someone will be along soon to give you some more specific information. I took will be watching eagerly.

            You are indeed right sir! Octopus controls the charging not the car 🙂

             

            #277169
            sagwala123
            Participant

              Great, I’m not cracking up. I knew I’d read it and not dreamt it 🤣

              So, presumably there is a procedure for deactivating the cars charging programme ?

              #277172
              kezo
              Participant

                Great, I’m not cracking up. I knew I’d read it and not dreamt it 🤣 So, presumably there is a procedure for deactivating the cars charging programme ?

                Yes, you don’t set schedule’s from the car and set it so external charging takes control.

                #277173
                Phaedra
                Participant

                  Everything you need to do is shown step by step in the video @Kezo gave the link to above. 🙂

                  Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

                  #277174
                  kmb786
                  Participant

                    Thanks for the video instructions as I will be moving to intelligent go once I get my smart meter installed next week after which they said it takes up to 14 days for the data to start sending to octopus every half hour.

                    I’ve go Ohme survey guy coming next week aswell to do pre-install survey and they said they can arrange actual installation asap after the survey.

                    Currently, estimated deliver of bZ4x is end of the month so if my smart meter is not fully set up by this time then do I just use the Ohme app to charge the car at the standard rate until the smart meter is fully working and I move to the intelligent go tariff?

                    Thanks

                    #277203
                    toshibadog01
                    Participant

                      Hi there,

                      I know it’s a little off topic, but is it possible to register two cars with Intelligent Octopus Go.

                      My son has an Audi E-Tron and I have a Skoda Enyaq Coupe on order.

                      Thanks.

                      #277206
                      Rich44
                      Participant

                        I think you’re making matters harder by setting both charger and car up. As you’ve got an ohme I would skip the Skoda integration altogether and set it all up with just the ohme and see how that goes.

                        You can only setup one car at a time on IO however if you have a compatible charger we’ll Octopus doesn’t know what car is connected so that’ll solve it

                        #277213
                        kezo
                        Participant

                          Hi there, I know it’s a little off topic, but is it possible to register two cars with Intelligent Octopus Go. My son has an Audi E-Tron and I have a Skoda Enyaq Coupe on order. Thanks.

                          Intelligent Go, as I understand it officially supports charging for one vehicle. If you want to charge two or more cars, you have to manually set the 2nd car to charge manually during off peak hours however don’t quote me on this.

                          #277240
                          Slimtrim
                          Participant

                            Hi there, I know it’s a little off topic, but is it possible to register two cars with Intelligent Octopus Go. My son has an Audi E-Tron and I have a Skoda Enyaq Coupe on order. Thanks.

                            Hmm, if you’re alternating and charging with the same charger I don’t think it makes any difference. The communication is between Octopus and the charger and not with the vehicle (I need to fact check this).

                            Though mine is linked to my vehicle to charge during off peak hours, it can also charge any EV both off peak and peak hours.

                            #277324
                            Petrol-Head
                            Participant

                              Thank you to everyone.

                              I had to cancel my ohme account and re registered.

                              Then followed the YouTube guide .

                              All set up now.

                              Just waiting to see how it charges

                              Thanks again everyone

                            Viewing 12 replies - 1 through 12 (of 12 total)
                            • You must be logged in to reply to this topic.