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Obsurd!
I would get someone in to give you a price to, dig a trench, make a concrete bed for the post and lay the EV Ultra cable, leaving Motability contractor to just install the charger.
Even ring an electrician for a price to fit a charger!
“additional work 20m trench, 15m extra cable & a post to house charger”
I’d query that as Motability allow up to 15m of cable for a standard install!
https://www.motability.co.uk/get-support/faqs/non-standard-installation/
Contacted ohme and installer and they insist only they can do the work! I have both emails – I did ask I we can do prep
work. They said no. Motability then said only 5m cable with instal.
basically a monopoly and total rip
off merchants.
Motability supply 15 metres of cable not sure why they are saying only 5, from Motability web site
You might need a non-standard installation if:
• Your parking space is not directly next to your home
• Your charging unit needs to be mounted on something other than your home, like a fence or a post
• The cable route from your meter or unit is longer than 15 metres
• The chargepoint provider needs to drill through more than one wall for the cable route
• Your electrical equipment needs to be upgradedBz4x fwd vision in silver
Contacted ohme and installer and they insist only they can do the work! I have both emails – I did ask I we can do prep work. They said no. Motability then said only 5m cable with instal. basically a monopoly and total rip off merchants.
Trying to take you as a mug!
They can’t stop you digging a trench and laying a concrete base with some conduit in to feed the cable up to the post, even if they want to ay the cable and you then getting it put back as was. I speak as an installer of charge points.
If Motabilty are saying 5m of cable, why is there conflicting advice on their website!
Can you please put a couple of photo’s up where the trench is going 🙂
Thanks, but I’ve tried every optioN and the final call with motability suggested we return the car – loose our AP £750
gcb and pay them £50 admin fee and go ICE – unbelievable
Who are the installation company? Ohme have passed it onto
What is the specification of the additional work, at £2500 I would expect quite a lot of additional work? If not request a itemised invoice
Cheers
Carl
Apparently I need a trench if I want the cable to go under two paving slabs at my front door. It’s about two feet. The total cable run is 6m. Quote – £754! It’s going over the front door instead.
Distance to parking space 20m additional work 20m trench, 15m extra cable & a post to house charger total £2500 AFTER motability support. I’m shocked anyone any advice as looks like we have to return car as can’t afford
I have 25m from my box meter. Around 10m needs a ground works and I also need a post for a charger. Been quoted £285. I will get my installation on Monday.
I am shocked with the price you get.
i have emailed the Motability operations director to see what is going on with non standard ev installations and the amount people are being quoted / charged as this is unfair if excessive
there is absolutly no consistancy on what is being charged / quoted to customers
6mm Ultra-Ev is not that expensive @ around £9 per meter even for doncaster cable which is the best quality
Groundworks vary but if the customer can arrange why is Ohme insisting on their contractors completing the works as long as it meets regs then there should be no issue
i am in the process of EV charger installation with Ohme and have a non standard installation but i have had some pre works completed so i await their quote but if its excessive i will be requesting itemsised costs and will be challenging these
for the customers who are being informed only 5mtrs of cabling is included i would suggest you push back on this as 15mtrs are advertised on thier website
Apparently I need a trench if I want the cable to go under two paving slabs at my front door. It’s about two feet. The total cable run is 6m. Quote – £754! It’s going over the front door instead.
Have you asked for an itemised quote, with a full breakdown of costs. If not do it.
There is no need to lift slabs to get the cable past the front door. Neither is there a need to go over the door, which would still require at least some metal banding or more precisely ICS cable fixings to meet reg 521.10.202
Fixing the cable tight up under the door cill using ICS clips or equivulent, would also me reg 521.10.202 and make for a neater install!
Regulation 521.10.202 basically means that wiring systems need to be supported in such a way they they won’t be liable to premature collapse in the evebt of a fire. It follows on from a regulation about 15yrs ago after several tragedies where firemen were injured or killed from entanglement of cables during a fire. Metalic cable clips are essesntial under note 3 and 4 of the regulation.
6mm Ultra-Ev is not that expensive @ around £9 per meter even for doncaster cable which is the best quality
I get EV Ultraa 40% cheaper than retail, so you should have noted they will be getting it alot cheaper than retail customer would.
The whole process is wrong in many ways!
Here is the “itemised” invoice – strangely dropped £300 overnight
I have asked a qualified electrician that we have used to quote for cable and ground work including post – £500.
Bear in mind this doesnt include whatever “Standard” charge they make to Motability – this is JUST the cost to me!
I asked the following of Ohme – “Thanks
We cant afford that im afraid. Can we get the ground works done ourselves or have it installed ourselves?”Their response – “Unfortunately the answer to both your questions is no unfortunately.We do not allow customers to have work done themselves and our agreement with Motability precludes us from just giving them the charger.”
How do we go from my electrician being able to do the work within regulations @£500 to £2,200 excluding the charge to motability for a standard instal??? A monopoly and a rip off! Disgusting
Have you got any costs for you to fit your iwn charger?
i have not received anything through yet but the company they passed it to “Aero EV Solutions” look professional so fingers crossed for a realistic quote
just need to see what Ohme come back with
Thanks
To fit an Ohme unit, have own electrician install, would cost £1200…£500 for ground work, £550 for Ohme unit and £150 for extra cost for electrician to wire up Ohme (to inc. small consumer unit/rcb etc).
I ended up doing something similar in 2021, ignoring the silly Motability/BP and installing my own unit for £550. I fitted 43m of 6mm cable as I had the electrician run two, one for the charger and one for future proofing for another charger, to save cost of running another cable later. 50m Cable was about £70 at trade price. Charger was £300, installer was £250, inc. cable, rcb and a lot of swearing up in my roof space…
In life, it's not who you know that's important, it's how your wife found out.
Ohme Pro including standard installation typically costs around £949, plus the additional you have been quoted for the groundwork and installation of a post.
There is nothing in the regulations that prevent third party groundworks being carried out as long as the trench is a minimum of 2ft deep and a suitable base with access is provided for the post.
I would get a price from the electrician who has quoted for the groundwork, to price for the complete job. Once you have this in writing, I would write to Motability and ask them to justify the costs their partners are charging, as its nothing short of scandalous.
I note in your latest quote Ohme are now including 15m of cable as per standard install.
Here is the “itemised” invoice – strangely dropped £300 overnight I have asked a qualified electrician that we have used to quote for cable and ground work including post – £500. Bear in mind this doesnt include whatever “Standard” charge they make to Motability – this is JUST the cost to me! I asked the following of Ohme – “Thanks We cant afford that im afraid. Can we get the ground works done ourselves or have it installed ourselves?” Their response – “Unfortunately the answer to both your questions is no unfortunately.We do not allow customers to have work done themselves and our agreement with Motability precludes us from just giving them the charger.” How do we go from my electrician being able to do the work within regulations @£500 to £2,200 excluding the charge to motability for a standard instal??? A monopoly and a rip off! Disgusting
I cant even get Ohme to send me anyone qualified to install the data cable that Ohme spec as needed following beingc swapped from Easee to Ohme,Wish I had kept to petrol after all the hassle I have had.
And I may just do that rather than have to relyon Ohme now or in the future
Dire customer service imo
I’m having exactly the same experience, I was also shocked by the cost quoted. For a charger post, post base, 10m cable and labour (2 hours to dig a hole?) the quote came back at £1,343.00.
I then costed all the items contained in the quote, all from certified and reputable suppliers and obtained a quote from a local contractor to install. Total cost included materials, VAT and labour = £557.00
So, with a difference of £786.00 I went back to OHME to enquire if I could dispense with the quote and have the “additional works” carried out myself.
OHME replied with – quote:
“In regards to the non-standard work which needs to be completed, we are unable to permit a third party to complete the work as this would effect the three-year warranty that comes with the Ohme charger. If a fault developed which was the result of non-standard works, we wouldn’t be able to offer to cover any repairs.
Our internal policy is that all installation work must be completed by Ohme and our registered installation partners in order to ensure that we can maintain the high standard of work we set across our whole business.”
How does digging a hole, pouring in some concrete and placing a post, affect the 3 year warranty?
The “additional works” does not involve any specialised or electrical work and is purely groundwork’s.
I might be missing something, but are all OHME’s registered installation partners, who are predominantly electrical contractors , more proficient at digging holes and performing groundwork tasks, than a certified groundwork’s contractor?
Anyway, the final decision by OHME is basically accept the quote and pay us £1,343.00 or you lose the “free charger deal” from Motability in full!
This cannot be right, to profit from disabled customers and offer no option, apart from pay up or lose out.
Could this practice be breaking competition rules?
I too spoke to Motability, not interested, they suggested cancelling the EV.
Any ideas on the best way to progress with this, as it seems that a lot of Motability customers are being ripped off, and OHME know that there is nothing we can do about it without support from Motability.
New vehicle due next week and still no way of charging it !!!!
Imo cancel and walk away dire company using anyone and everyone no matter their reputations
Ohme are dire and almost spat me tea out when I read
{Our internal policy is that all installation work must be completed by Ohme and our registered installation partners in order to ensure that we can maintain the high standard of work we set across our whole business.”}
They dont dig trenches nowadays. Its moled from one hole to another and a pipe is installed to carry the cables.
If the conduit is already in place, they do not need to quote groundworks.
@JJB It money grabbing bullsh!t at the end of the day. Whats worse, Motability are letting them get away with it.
Is it just the post base that needs installing or a trench for the cable?
They dont dig trenches nowadays. Its moled from one hole to another and a pipe is installed to carry the cables. If the conduit is already in place, they do not need to quote groundworks.
Do remember its small electrical companies not a big building company, so 2ft deep trenches are still dug by hand
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