[kezo]

Oscarmax wrote:

It was back in 2020 we were after a Skoda Superb Estate PHEV, what’s an agency model

This should explain it mate. Only applies to electric models,

https://www.am-online.com/news/manufacturer/2022/12/05/volkswagen-group-uk-leadership-changes-geared-for-agency-model-direct-car-sales