I suggest that you get the clarification in writing, email or snail mail the question, don’t phone, then, say there were an accident, they can’t refute the conversation ever happening. I was once told by them I couldn’t add a hoist to my car when my health deteriorated, I would have to replace my Alhambra with another Alhambra. Two years later their management said that this hadn’t been necessary (unnecessarily expensive I might add!).