[Brent]

Before I list my issues. Am I allowed to discuss a complaint in a forum?

I need advice about an ongoing issue with the dealer that motability are involved with. But they’re asking me how much compensation I want, which I feel uncomfortable with, and the dealers are billing motability for warranty repairs, and the compensation is paid via motability, not the dealer.

Basically just wanna know what levels there are, what to possibly ask, and whether the dealer should have more responsibility for this.

Topic

[Jojoe]

I think you’ll need to give us more details without mentioning the dealer. I’ve no experience of claiming compensation from Motability, but some others on here may have.

Enyaq EV

[Wigwam]

I don’t think who pays you compensation should matter to you, except that you will have a sense of where natural justice lies. What matters is that it has been decided you should have it. And the amount should be whatever amount leaves you feeling you haven’t been cheated.  At least that would be my approach.

[kezo]

I would base it on How out of pocket you feel, distress caused and over how long.

It would be better to have some more information as were guessing blind.

My advice is don’t go in with a low figure and base it higher than you think you want. Even get sdvice from a solicitor.

[Brent]

So I’ll keep it as short as possible.

My current car has some issues. Rear window screaming when I open it, clutch keeps slipping.

Booked it in at the dealer, they lied repeatedly about the euro car hire not being there ( I have calls, dashcam and photo footage of it) and I missed an important appointment and now pushed back to January. They kept claiming it wasn’t delivered, it’s not outside, bla bla.

They also claimed, even though I have videos of the clutch and window, that both issues didn’t exist. This was around the start of August.

Complained, they’ve booked it in. Admitting both issues exist. Then tried to say “somethings lodged in the window, you did this, you pay” then charged motability, then called me, after charging them, saying “actually the window seal failed, but its not a warranty repair” and didn’t tell motability. Still looking at clutch.

Refuse to acknowledge the issue with the hire car, which I think is significant. They outright lied and said euro car said they were on their way twice, who I was on the phone to at the time and said “dealer hasn’t called us, here’s the reg, it was delivered at 8am”

Motability are offering goodwill, but its from their own funds. That’s funds that I think should be kept for people who need it, when my car dealer is one of the biggest in the top 5.

Currently in a car that doesn’t suit my needs and is uncomfortable, have been for a week. Before that, was anxious to drive as clutch kept failing at stop lights and there was a real concern the window would explode onto my little one.

[Wigwam]

What a shambles. It’s hard to say the dealer owes you anything, unfortunately, because Motability Operations is their customer, not you.  So any compo is going to come from Motability Operations.  I would not for a moment feel guilty about taking money from them. They are a commercial operation swimming in funds, not a charity.  (They operate the scheme on behalf of the Motability charity). And they are, of course quite free to pursue compo from the dealer but will no doubt find it easier not to bother.

[kezo]

Mobilityare far from poor so I wouldn’t worry about that, nor do they think of us “who would need it” when making substantial charity donations. I wouldn’t let this worry you.

I take it you want to stay on the scheme. If so, the first thing I would do is to get mobility to put you in a hire car more suitable for your needs. I would then tell motability to pay my advance payment on a nice car of your choosing thats available on the scheme.

A cash payout should be based on inconvenience, Anxiety caused delaying your appointment,  anxiety of being called a liar, anxiety over saefty of your daughter. You could also take into account service at the dealership and being lied to and they all have physcolical effects. I wouldn’t like to put a figure on this other than I expect it to be in the £1000’s

 

 

[Laura]

I have had the exact same issue as you

[steve]

Yep been there

2 1/2 years of a frustration and misery with a scheme car. Numerous break downs, faults etc.  Hours and hours spent on the phone to Motability, the dealers and the main dealer. RAC inspection found 4 faults with the car. Yet the main dealer denied the existed and kept the car for 3 whole months! while they “tested” it. Eventually, Motability asked for the car back and placed me in the dreaded Europcar hire until January.

Then of course there are the issues with Europcar – whom between them and Motability refuse to provide a suitable replacement even though there are similar cars available in a higher category. Of the Europcar vehicles, I have had them not turn up, turn up a day after I have left the garage, turn up with flat tyres,  used tissues and cans on the floor, previous Motability customers documents in the car ( name, home address, phone, DOB etc.), vehicles breaking down and one vehicle with 3 bald tyres including a slit in the side wall.

Motability offered me for all this and 2 1/2 years of running to and from the dealerships £200 good will.

So anything you can get – go for it.

 

 

[Brent]

<p style=”text-align: left;”>Yeah I’ve been having issues with the rental.</p>
They first provided me a mini with 3 doors, when I have a child. Impossible to get them in and out. Swapped for a 5 series which had no saftey features, a broken passenger seat and needed an oil change in 60 miles.

Swapped for another 5 series today, needs breaks changing in 200 miles. Is costing me 2x the amount to fuel and drive and for some reason, despite being a 2020 model, doesnt have any saftey features like my 1 series. No lane assistance, no radar. Really odd and does make me a little uncomfortable due to its size and how cramped roads near me are.

They have no idea how long my car will be in the garage either. Been a week today, no update. So, total of 2 months and a few days.

They lied to motability, blamed me for the window and said my child lodged something in it, which is literally impossible. They charged motability for this, then called me and said ” we were wrong actually, the door seal collapsed into the window but it isn’t covered by warranty”

So that’s 2 months and they’ve admitted there was an issue. They still haven’t addressed the person who lied to me about a hire car, and still haven’t fixed the clutch.

[Author]

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