No disagreement from me there. Personally we had only good experiences with the support, including 5 minutes maximum waiting times for the live chat, but mileage does vary – clearly.
Good luck bud, hope you get everything sorted.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.