Hello Paul
You ask a good question, but one that is difficult to answer.
Just curious do motability staff actually go to any dealers in person,maybe even pretending to be a customer like high street shoppers
I would say that dealerships are under some contract of sorts with Motability, with regards expectations of customer care and service towards disabled customers. Training is given and a nominated person is then appointed Motability specialist at their dealership.
Regarding motability staff visiting dealerships pretending to be secret shoppers. I do not really know. Though I think that would be a good idea. Logistically, it would be a nightmare with over 4,500 dealerships, and varied locations of dealerships.
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
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