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I received an update from Motability after their investigation.
The dealer has now agreed to honour the original price. It seems they have broken quite a few rules, and there will be financial repercussions for them, according to the correspondents I’ve seen. Having said that, I’m still awaiting their call for next steps regarding collection – my confidence is low on this happening, and I have a feeling I have to chase up Motbaility on this.
Motability also confirmed I can change dealership once I pick up the car, which I will be doing.
The interesting yet wild fact is that the same ID.4 now requires a £3249 advanced fee in the latest round of price updates. It was £999 in March…
Thanks for the advice, everyone. Motability has put in a case manager, and I’ll be speaking with them next week.
Tbh, the whole situation has put a sour taste in my mouth. As others have mentioned, I realistically don’t want to deal with this dealer at all, and all the excitement of a new car has disappeared for me. Also, one of the main reasons I chose ID.4 was the price, as the £1000 advance payment was just something I could afford, and it was an enticing deal at the time.
I did consider the Enyaq as it’s the same car, but it came down to styling, size and a family friend owns an ID.4. Plus I’m in my 30’s, I wanted something slightly more suited to my age.
WardyGTC wrote:
1, You should never pay a deposit for a Motability car, the AP is due to be paid the day you collect your vehicle. 2, No dealer can accept a Motability order via phone or email. If it were me I’d be cancelling on principal and trying to find a dealer with a suitable vehicle in stock, getting a stock vehicle used to be really difficult but looking at the offers and deals page on here it’s clear that dealers have realised that Motability can be useful to reach end of quarter targets.
This is incorrect. Last two vehicles I have purchased after a phone call and signed using digital signature – it is 21 century.Technically speaking, they’re correct. At this point, I’ve had multiple conversations with Motability and every time they’ve mentioned the dealer didn’t follow the correct procedure, and it HAS to be in person.
